Your privacy matters to us. This Privacy Policy explains exactly what personal information phdream collects from Filipino players, how we use it, who we may share it with, and the rights you have over your own data. We are committed to handling your information responsibly and in full compliance with applicable Philippine data protection laws. Please take a few minutes to read through this page so you understand how your data is managed every time you use our platform.
We only collect the information we genuinely need to operate a safe, fair, and enjoyable platform for players across the Philippines.
When you create an account on phdream, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 21 years old under Philippine gaming regulations. We also use your contact details to send you important account notifications, security alerts, and support responses. Your date of birth is stored securely and used solely for age verification and responsible gaming checks. We do not use your registration data for any marketing purpose without your explicit consent.
To process deposits and withdrawals in Philippine pesos, we collect transaction records including the payment channel used, transaction reference numbers, amounts, and timestamps. We do not store full GCash or Maya account credentials on our servers — payment processing is handled by the respective payment providers under their own security standards. Transaction records are retained for a minimum period required by Philippine financial regulations and are used to resolve disputes, prevent fraud, and comply with anti-money laundering obligations. You can review your own transaction history at any time from within your account dashboard. If you believe a transaction record is inaccurate, you may contact our support team to request a review.
We record your gameplay activity, including the games you play, session durations, bet amounts, and outcomes, in order to operate the platform correctly and ensure fair play for all Filipino players. This data is also used to power responsible gaming features such as session time reminders and deposit limit monitoring. Aggregated and anonymised gameplay data may be used internally to improve game performance and platform stability. We do not share individual gameplay records with third parties for commercial purposes. If you request a self-exclusion or account closure, your gameplay history will be retained only for the period required by applicable regulations before being securely deleted.
When you access phdream through our website or mobile app, we automatically collect certain technical information such as your device type, operating system version, browser type, IP address, and general location data derived from your IP. This information helps us optimise the platform for the wide variety of Android and iOS devices used by players across the Philippines. We use IP-based location data to apply appropriate regional settings and to detect suspicious login activity that may indicate unauthorised access to your account. We do not use device data to build advertising profiles or share it with marketing networks. Technical logs are retained for a limited period and then purged from our systems.
When you contact our support team via live chat, email, or any other channel, we retain a record of the conversation in order to resolve your query effectively and to maintain a history of your interactions with us. Support records may include your account details, the nature of your enquiry, and any documents you voluntarily submit as part of a verification or dispute process. These records are used solely for customer service purposes and are accessible only to authorised support staff. We do not use support conversation data for marketing or share it with third parties outside of what is strictly necessary to resolve your issue. You may request a copy of your support history at any time by contacting us directly.
In line with Philippine anti-money laundering regulations and responsible gaming requirements, we may ask you to submit a government-issued ID, proof of address, or other supporting documents to verify your identity before processing a withdrawal or activating certain account features. These documents are handled with the highest level of care and are stored on encrypted servers with access restricted to authorised compliance personnel only. Verification documents are never shared with third parties except where required by law or by a regulatory authority with jurisdiction over our operations. Once verification is complete, documents are retained only for the minimum period required by applicable regulations. If you have questions about the verification process, our FAQ page provides detailed guidance.
As a player based in the Philippines, you have clear rights regarding the personal information we hold about you, and we are committed to honouring every one of them.
You have the right to request a copy of all personal data we hold about you at any time. We will provide this information in a clear, structured format within a reasonable timeframe following your verified request. If you wish to transfer your data to another service provider, we will assist you in doing so where technically feasible. To submit an access request, please contact our support team with your registered account details so we can verify your identity before releasing any information. We do not charge a fee for standard data access requests made in good faith.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it without undue delay. You can update basic account details such as your email address and mobile number directly from your account settings page. For corrections to identity documents or date of birth records, please contact our support team and provide the relevant supporting documentation. We will process correction requests promptly and notify you once the update has been made. Keeping your information accurate helps us provide you with a smoother and more secure experience on the platform.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw your consent and there is no other legal basis for processing. Please note that certain data — such as transaction records and identity verification documents — must be retained for a minimum period under Philippine financial and gaming regulations, and we are unable to delete these records before that period expires. Once the mandatory retention period has passed, your data will be securely and permanently deleted from our systems. To submit a deletion request, please contact our support team with your account details. We will confirm receipt of your request and provide an estimated timeline for completion.
Where we process your personal data based on your consent — for example, for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. You can opt out of marketing emails by clicking the unsubscribe link in any communication we send you, or by updating your notification preferences in your account settings. You also have the right to object to processing carried out for legitimate interests where you believe your individual rights and freedoms override those interests. If you wish to raise an objection, please contact our support team and we will review your request carefully. We will always respond to objection requests within a reasonable timeframe.
If you have any questions about this Privacy Policy or how phdream handles your personal data, our support team is available around the clock to assist Filipino players. You can also visit our FAQ page for quick answers to the most common data and account questions.